Payment Method and Shipments

PAYMENT

HOW DO I PAY?

You can pay by Prepaid (Online or Letter) and PayPal.

WHEN WILL THE AMOUNT OWED BE CHARGED TO MY ACCOUNT?

The amount owed will be charged to your account when you receive the email confirming delivery of the order. Therefore the amount will be charged to your account at the time of actually shipping the goods, which may even take place a couple of days after the order confirmation.

WHAT CURRENCY WILL BE USED?

The currency used in all the European Community countries is the Euro (EUR), except for the Switzerland where the frank is used (CHF).

MY PAYMENT HAS NOT BEEN ACCEPTED, WHY NOT?

There may be various reasons why your payment has not been accepted: check the credit card you entered at the time of placing the order, such as expiry date, card type and number. If the problem still persists please a contact our CONTACT Service.

 

SHIPMENT

WHEN WILL MY ORDER BE DELIVERED?

Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 1.00 p.m.) are usually initialized in the same day and the delivery is carried out in timeframes depending on the destination country. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.

DOES THE ORDER DATE DIFFER FROM THE SHIPMENT DATE?

The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.

CAN DELIVERIES ALSO BE MADE TO AN ALTERNATIVE ADDRESS?

can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, cannot deliver to post boxes or to "poste restante" services at post offices.

WHAT HAPPENS IF THE CARRIER DOES NOT FIND ANYONE AT HOME AT THE ADDRESS INDICATED FOR THE DELIVERY?

After several failed delivery attempts, your goods will be placed in stock at a TNT warehouse. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded.

WILL THE CARRIER CONTACT ME BEFORE THE DELIVERY?

It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.